THE BIG PICTURE
Support when you need it
The contact page gives you a direct way to send a question to the team.
Include enough context to describe the issue without sharing your password or PIN.
For an account-specific matter, sign in when appropriate or use the official support route.
A CLOSER LOOK
Send a useful support request
Describe what you were trying to do, what you saw, and when it happened. Include a transaction reference if it helps identify the issue.
Leave out passwords, PINs, and full card details. The team can ask for appropriate information through an official channel.
Three useful next steps
01
Describe the issue clearly
02
Include a relevant reference
03
Leave out secret credentials
HERE TO HELP
Contact us →Have a question?
Explore more information across the public website, or contact the team for details about your situation.
Accessible banking
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