THE BIG PICTURE
Know what appears in your account
A transaction record helps you recognize money moving in and out of an account.
Look at the description, date, amount, and status together for context.
Contact support if an item is unfamiliar or needs an explanation.
A CLOSER LOOK
Read an entry from end to end
A transaction line includes several clues: description, date, status, and amount. Read these together before deciding whether an entry matches an expected payment.
Some descriptions may use references rather than a familiar merchant name. Keep the reference when contacting support about an entry.
Three useful next steps
01
Compare the date and amount
02
Note the transaction reference
03
Report activity you do not recognize
HERE TO HELP
Contact us →Have a question?
Explore more information across the public website, or contact the team for details about your situation.
Money transfers
Recipient details
Your payment cards