PIN guidance

THE BIG PICTURE

An extra step for account access

The PIN is entered after the account number and password in the customer login process.

Keep it private and do not share it in messages or calls.

If you suspect it has been exposed, change it from your account security area.

A CLOSER LOOK

The PIN is entered only after the password step in customer sign-in. Treat it as private even when someone says they are helping with the account.

Do not store it beside your account number or password. Change it if you believe it has been exposed.

KEEP IN MIND

Do not share the PIN

Keep it separate from your password

Change it if exposed

HERE TO HELP

Explore more information across the public website, or contact the team for details about your situation.